Shipping & Returns
– Selangor & Willayah
-Selangor & Willayah, Outside CBD
-West Malaysia
-West Malaysia, Outside CBD
-East Malaysia
Order Processing
Pusat Optik V2 usually keeps full inventory of all major leading brands such as Acuvue, Focus, Freshkon, Air Optix, PureVision, Soflens, Biofinity, Pure Vision, Biomedics, Maxim and others.
+ we usually would have stocks available and would be able to ship it out within 2 days.
+ If your order is a unique brand we usually would take up to 7-14 working days to be shipped out.
+ If you place an order near or during peak holiday period such as Chinese New Year, Hari Raya, Deepavali, Christmas, and New Year, it would take slightly longer for the products to be shipped out.
+ If you place an order during weekends/public holidays, we would only start
processing the order once we are back to work. (Monday – Friday, 9 to 6pm. having such hours and not being in retail shopping mall, we save these operational overhead cost to provide you with huge savings on your contact lenses 😉 ) Just plan your purchase and everything would be in order 😉
+ If you ordered a unique / special product, then, it would take up to 3-7 working days to be shipped out.
Our team, to make sure your orders arrives at your doorstep the soonest possible.
Shipping Information
We use the best & most reliable courier service. Please provide us your Company Address instead of home address as we prefer to ship to your company since there are always people during working hours.
-Within Klang Valley via PosLaju
-Within Rest of Malaysia via PosLaju
-Outside of Malaysia via PosLaju
Important Notes
1. Delivery Time = Shipping Time (Refer above) + Transit time (2 – 7 Days [Within Malaysia & Normal Situation] )
Delivery Time is the time it takes to reach your desired shipping address. Shipping time is the time it takes the courier company to reach the destination excluding transit time if applicable. Transit time only applies to international orders where the parcel needs to clear custom, duty and tax of each respective country.
2. Delivery Time displayed above represents the number of business days after the goods leaves our warehouse. It is provided as informational purpose only and used as a guild line.
3. We are not responsible for any delay by the respective Postal services delay in handling the mail parcel.
4. Pusat Optik V2 is NOT responsible for any sales taxes, VAT, duties or any other fees applied by the customs service in your country.
5. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
6. Your package will be dispatched at your own risk, but special care is taken to protect your goods.
Return Policy
No worries. At Pusat Optik V2, your satisfaction is our priority. As our commitment to you is our highest priority, we ensure all goods shipped from our warehouse has been screened and checked for quality assurance and consistency.
If there is any Check for Opened Seal on Packaging, Packaging defects and Prescription Error
– Must report within 48hours of receiving the goods, otherwise considered in Perfect Conditions.
– All unopened goods must be kept and return.
Step 1 : Provide Photo of defected goods
Step 2 : Whatsapp 018 254 1800
– Order ID
– Explain
We will get back to you with our management decision and solution within 48hours.
[While Using Contact Lenses]
– Check for Blister Opened, Prescription Error, Lens Defect, Torn, Warp and Color inconsistency
– Must report within 3 months of receiving the goods, otherwise considered in Perfect Conditions.
– All Blister and defected contact lenses must be returned.
Step 1 : Provide a clear photo of defected goods
Step 2 : Whatsapp 018 254 1800
– Order ID
– Explain
We will get back to you with our management decision and solution within 48hours.
[Exchange for different brand or prescription]
In an event, that you accidently purchased the wrong contact lenses or decided to change brands or prescriptions, don’t worry. We will try to accommodate any changes that you might need if we can.
Step 1 : Ensure that the products are unopened or damaged and it’s minimum expiry is 1 year’s time.
Step 2 : Ship back to us at your cost to
PUSAT OPTIK V2 SDN BHD
No. 103, Jalan Besar, Menglembu, 31480 Ipoh, Perak.
Step 3 : Whatsapp us at 018 254 1800
– Order ID
– Your shipment tracking number
We will get back to you with our management decision and solution within 48hours.
We are not liable for shipping lost and Pusat Optik V2 has full discretion to replace or decline in any circumstances. Please take note that we would only start processing any replacement after receiving the goods.
